Payscout: 7x faster policy/procedure review with Kobalt, with an increase in quality that delighted their banking partners

Jan 31, 2025

Payscout Logo

Size: [Fill in employee count] 

Industry: Payment Processing 

Location: Los Angeles, CA 

Core impact: Faster compliance reviews, improved quality 

Time saved: Multiple hours per compliance policy 

Quality improvement: [Fill in %] reduction in compliance issues


The Story

Payscout is a leading global payment processing provider based in Los Angeles, handling [Fill in volume] in transactions annually. They serve businesses worldwide with innovative payment solutions while maintaining strict regulatory compliance.


The challenge 

With a small compliance team responsible for reviewing all internal policies and procedures, Payscout faced a significant bottleneck in their document review process. The team needed to meticulously screen materials against complex CFPB regulations and card brand rules - a time-consuming process that risked missing critical compliance issues despite best efforts.


The solution and implementation 

Payscout implemented Kobalt Labs' AI-powered compliance review platform to augment their internal review process. The platform's ability to automatically screen documents against CFPB regulations and card brand rules provided comprehensive coverage while dramatically reducing review time. What set Kobalt apart was not just the speed, but its ability to identify potential compliance issues that might have been overlooked in manual review.


The Impact

For the compliance team 

The compliance team reported saving multiple hours per document reviewed, with Kobalt effectively "doing the work of multiple compliance analysts." The platform's comprehensive screening against regulations and card brand rules helped catch issues that might have otherwise been missed, significantly improving the quality of reviews.

For banking partners 

The improvement was so noticeable that when Payscout introduced Kobalt to their partner bank, Commercial Bank of California, the bank confirmed a stark improvement in the quality of submitted materials since Payscout adopted the platform, resulting in fewer rounds of review and remediation.

For the organization 

For Payscout globally, implementing Kobalt has transformed their compliance review process from a potential bottleneck into a strategic advantage. The combination of faster reviews and higher quality has allowed them to maintain rigorous compliance standards while scaling their operations efficiently.


"Kobalt probably does the work of me having a couple compliance analysts working for me. It really makes my life easier and has most importantly increased the quality of our internal processes."

Fran Fisher, Head of Compliance at Payscout